Terms and Conditions:

Store Policies

• We serve customers who reside in South Africa. International orders are not supported at this time.
• All purchases must be made either in-store or via our secure online store.
• To make an online purchase, customers must first register for an account. Account registration requires a valid South African address, phone number, and email address.
• All payments must be made in South African Rand (ZAR).
• The pricing of our products is subject to change without prior notice.

Return Policy

• Customers are allowed to return their purchases within 7 days of the delivery date.
• Only products that are in their original condition, unused, and in the original packaging can be returned. Otherwise 20% handling fee
• Software, licenses, and services are not eligible for returns, due to the nature of these products.
• Refunds will be processed within 14 days upon receiving the returned product. The refund will be processed back to the original payment method.

Return Rules

1. Before returning any product, customers must first contact our customer service team to receive a Return Merchandise Authorization (RMA) number.
2. Returned items without an RMA number will not be accepted.
3. Customers are responsible for all return shipping costs unless the product arrived damaged or defective.
4. We recommend using a traceable shipping service or purchasing shipping insurance for high-value items.

Privacy Policy

• We respect our customer's privacy and we are committed to protecting it. We collect personal information such as names, addresses, and contact details solely for the purpose of providing our services.
• We implement robust security measures to ensure the safety of your personal information. No sensitive data is stored on our servers.
• We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent.
• We use cookies to enhance your browsing experience. Cookies are used to remember user preferences and maximize the performance of our services.

Terms of Service

• By using our services, you agree to adhere to our terms and conditions.
• We reserve the right to refuse service to anyone for any reason at any time.
• You agree that your content (excluding credit card information), may be transferred unencrypted and involve transmissions over various networks.
• Prices for our products are subject to change without notice.
• We are not responsible if information made available on our site is not accurate, complete, or current.

Shipping Policy

• We ship exclusively within South Africa.
• Shipping costs will be calculated and displayed at checkout.
• Shipping times vary based on location and product availability.
• We are not responsible for any delays in shipping caused by unforeseen circumstances.
• Customers will be provided with a tracking number via email to monitor their shipment's progress.

These policies are subject to change at the discretion of Complete Office Solutions. We encourage customers to review these policies regularly for any updates.